DB/ Vacancy-0259/24 – Senior Customer Service Officer – Cash I for Gewane Branch
Job Title: Senior Customer Service Officer – Cash I for Gewane Branch
Qualification
- The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
Experience
- At least four (4) years of banking experience
Job Summary
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- The Branch Manager will plan, organize, lead, and control the banking activities of a branch office. S/he will ensure that operating procedures, rules, and code of practices of the Bank and regulators directives and country law are adhered to by all staff. S/he will also coordinate the sales/business development efforts of the branch.
The Branch manager will also lead the customer service initiatives and guides branch operational excellence. S/he will prepare and submit annual budget, work plan and activity and progress reports. The jobholder will also participate in various community activities and keep in close touch with the business community to promote services offered by the Bank.
Required Competencies
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Required Behavioral Competency
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Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
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Creativity and innovation skills.
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Action oriented.
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Quality focus and attention to detail.
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Professionalism and integrity in line with Dashen Bank values.
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Good oral and written communication skills.
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Critical and analytical thinking and problem solving skills.
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Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
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Good customer relationship management skills (internal and external customers).
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Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
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Understands the basic mechanisms of general financial products and services.
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Good knowledge of Bank’s accounting and procedures.
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Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Excellent command of Microsoft Excel and good command of Microsoft Visio.
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