DB/ Vacancy-0262/24 – Customer Service Manager I for Wolkesa Branch
Job Title: Customer Service Manager I for Wolkesa Branch
Qualification
- Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience
- Minimum of Six (6) years banking experience
Job Summary
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- The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Required Competencies
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Required Behavioral Competency
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Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
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Creativity and innovation skill
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Action oriented
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Quality focus and attention to detail
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Professionalism and integrity in line with Dashen Bank Values
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Good oral and written communication skills
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Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
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Good customer relationship management skill (internal & external)
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Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency
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Understands the basic mechanisms of general financial products and services.
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Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
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Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
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Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
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Project management skills
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