Alternate Channel Engineer-ATM/POS

Job Title: Alternate Channel Engineer-ATM/POS

Qualification

Bachelor’s degree in Information Technology, Computer Science, Computer Information System, Software Engineering or any other equivalent field

Experience

At least Six (6) years’ experience in system engineering.

Job Summary

Alternate Channel Engineer – ATM/POS responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction. In addition he/she is responsible for ownership of customer problems or incidents until the situation has been resolved to the customer’s satisfaction and or in compliance with agreed upon Service Level Agreements.
The engineer is also responsible to work and collaborate with other software engineers on interfacing different channels with other third party systems (CBS, ERP, etc.).

Required Competencies

- Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
- Creativity and innovation skill
- Action oriented
- Quality focus and attention to detail
- Professionalism and integrity in line with Dashen Bank Values
- Good oral and written communication skills
- Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skill (internal & external)
- Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
- It is preferable working on card Management system (CMM)and Enterprise Payment System (Base24-eps)
Required Technical Competency
- Proven experience in overseeing the design, development, and implementation of software systems, applications, and related products.
- Proven experience with systems planning, security principles, and general software management best practices.
- Excellent understanding of the organization’s goals and objectives.
- Knowledge of applicable data privacy practices and laws.
- Extensive experience in systems and storage capacity management, maintenance, forecasting and lifecycle planning focused on business requirements.
- Hands-on knowledge of configuration management tools.
- Experience in VMware virtualization design, build and administration.
- Understanding and experience in Tandem/BASE24 – in TAL development on BASE24 online modules.
- Good understanding of Cards and Payments processing
- Experience in multiple BASE24 modules including ATM Device Handler (N50/NDC+); POS Device Handler (AS2805); Interchange interface modules (AS2805 and ISO8583) and Schemes modules (VISA, MDS, BNET).
- Experience in software: ACI-BASE24, Pathway, MasterCard and VISA network, XPNET 3.0, FINSIM, PRM-SEIP Interface, and TCP/IP for Tandem.
- Experience with SQL administration and SQL toolsets.