Bachelor’s degree in Information Technology, Computer Science, Computer Information System or any other equivalent field.

Professional ICT qualifications such as ITIL is an added advantage.

At least five (5) years of IT service delivery management.

Senior IT Service Delivery Officer (Incident & Request Management) is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. He /she is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The role holder is responsible for operating the service desk within the Bank’s ICT shared service and be the customer service champion.

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

• Creativity and innovation skills.

• Action oriented.

• Quality focus and attention to detail.

• Professionalism and integrity in line with Dashen Bank values.

• Good oral and written communication skills.

• Critical and analytical thinking and problem solving skills.

• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skills (internal and external customers).

• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

• • Experience in Service Management.

  • Service Management or Support in a diverse environment of incident management, escalation procedures and related disciplines.

  • Expert knowledge of ITIL disciplines.

  • Excellent customer facing/customer service skills.

  • Able to work under pressure and meet deadlines.

  • Excellent knowledge of Word, Excel, Outlook and other office applications

Bachelor Degree in Management, Human Resource Management, Business administration or related discipline from a reputable university.

Master’s Degree in Human Resource or Business Administration is an added advantage.

Professional qualification(s) in Human Resources is preferable.

Minimum of Eight (8) years relevant experience out of which two (2) years at middle or line management post.

The HR Business Partner is responsible for consulting the assigned Unit/District in HR issues and plays an enabling business support role by providing input across a range of HR issues and implementing high impact HR solutions to meet the business needs of the unit/district.

In addition, the role holder is responsible to monitor and audit HR initiative performance, assesses and anticipates any human resources-related needs and reports and engages in improvement activities such as lagging initiatives implementations to People Excellence and Business Partnership Department.

• Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organisational objectives.

• Ability to lead, influence and drive change initiatives in support of business strategies within the department/unit.

• Strong business acumen.

• Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.

• Strong interpersonal skills and ability to relate with and manage multi-cultural teams.

• Must be a self-starter, highly organised, and able to work well with people at all levels in the organisation.

• Strategic thinking and problem-solving skills.

• Analytical and creative thinking skills.

• Strong persuasion and negotiation skills.

• Good customer relationship management skills (internal and external customers).

• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

• Effective stakeholder management.

Required Technical Competency

• • Proven experience as an HR Business Partner or similar role.

  • In-depth knowledge of HR principles, practices, and regulations.

  • Knowledge and understanding of Ethiopian employment and labour relations law.

  • Broad knowledge and experience in compensation, organizational planning, organization development, employee relations, safety, and training and development.

  • Ability to lead the analysis of employee feedback and data, with the aim of creating a better working environment and engaged culture.

  • Strong interpersonal and communication skills.

  • Ability to build and maintain effective working relationships across all levels of the Bank.

  • Problem-solving and decision-making abilities.

  • Project management skills.

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers)
• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

• • General understanding of warehouse management

Bachelor’s/ Master’s Degree in Economics, Accounting, Finance, Business Administration, Management is added advantage.”

Bachelor’s Degree in Information Technology, Computer Science, Computer Information System, Software Engineering or any other equivalent field.

Minimum of six (6) years relevant experience

Digital Product Development Specialist – Retail & MSME is responsible for developing and enhancing digital products designed for Retail and MSME banking, ensuring they align with evolving customer needs. This role involves evaluating digital product proposals from external vendors, ensuring they meet the bank’s objectives and quality standards. In addition, the role holder is responsible for managing digital product portfolio, conducts market research and competitive analysis to identify trends, and tracks product performance, providing data-driven recommendations for continuous improvement.

• Foster a collaborative environment where team members share strengths and expertise, and support each other to achieve common goals.

• Actively participate in team initiatives, projects, and the Bank’s mission, vision, and values.

• Clearly and effectively exchange information and ideas, ensuring a shared understanding among stakeholders.

• Build and maintain strong relationships with internal and external partners.

• Commitment to finding better ways to do things, driving innovation, and improving processes and products.

• Embrace a growth mindset and encourage creative problem-solving.

• Ability to move quickly, adapt to change, and meet new demands in a fast-paced environment.

• Demonstrate flexibility and resilience in the face of challenges.

• Understand and share the feelings, perspectives, and experiences of customers to design solutions that truly meet their needs.

• Prioritize customer satisfaction and loyalty in all product development efforts.

• Consistently use data and analytics to inform decisions, measure performance, and drive improvements.

• Balance qualitative insights with quantitative analysis for well-rounded decision-making.

Required Technical Competency

• • Proven experience working across teams to develop innovative ideas and products, leveraging diverse expertise to achieve business goals.

  • Strong understanding of the Bank’s clients, their needs, and how to design digital solutions that enhance their experiences.

  • Keen awareness of industry trends, emerging technologies, and market dynamics, with the ability to translate these into actionable strategies for the Bank.

  • Solid knowledge of banking regulations and compliance requirements, ensuring all digital products meet legal and operational standards.

  • Strong IT skills and familiarity with digital advancements, including programming, coding, and software development methodologies.

  • Proficiency in agile and iterative development practices to deliver high-quality digital solutions.

  • Understanding of UX/UI design principles and user-centered design to create intuitive and engaging digital experiences.

  • Ability to analyze complex problems, evaluate multiple solutions, and make data-driven decisions.

  • Strong logical thinking skills to structure ideas, identify root causes, and develop innovative solutions.

  • A proactive approach to addressing challenges and optimizing product performance