Job Title: Attorney, Legal Research & Advisory for Addis Ababa

Vacancy Details

Qualification

• Bachelor’s degree in Law.

• Additional certification in law, banking, finance or similar fields is an added advantage.

Experience

• At least four (4) years relevant experience

Job Summary

• Legal Research and Advisory officer is responsible for safeguarding the Bank’s interest by preparing legal briefs; rendering legal advice, opinion on laws, rules and regulation and contracts as per the approved policies, procedures and guidelines.

 Behavioral Competencies

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

• Creativity and innovation skills.

• Action oriented.

• Quality focus and attention to detail.

• Professionalism and integrity in line with Dashen Bank values.

• Good oral and written communication skills.

• Critical and analytical thinking and problem solving skills.

• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skills (internal and external customers)

• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Functional/Technical Competencies

• Good knowledge and understanding of the financial sector regulatory framework.

• Good understanding of contract management.

• Ability to develop proposals, concept papers, position papers as well as write reports and prepare relevant publications.

• Legal research skills.

• Have commercial experience particularly in drafting basic contracts and reviewing contractual documents.

• Legal writing and drafting skills particularly ability to write legal opinions and memos.

• Ability to conduct comprehensive contract reviews.

For application please follow the link: https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1771&company=dashenbank

Job Title: Customer Service Manager-Fiche Sub Branch

Vacancy Details

Qualification

• Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration,Information Technology or any other equivalent fields

Experience

• Minimum of six (6) years relevant experience

Job Summary

• Customer Service Manager is responsible for leading and managing all customer service functions within the Branch. This includes direct oversight of Senior Customer Service Officer (Cash) and Customer Service Officers (Maker/Checkers), ensuring operational excellence and the consistent delivery of high service standards to achieve elevated customer satisfaction levels, in support of the Bank’s growth.

 Behavioral Competencies

• Collaboration: Encompasses a range of behaviors, including effective communication, teamwork, dependability, and engagement

• Team Work: Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.

• Engagement: Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank’s platform, culture, CSR initiatives, training programs, and, most importantly, the organization’s mission, vision, and values.

• Communication: Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.

• Adaptability: Ability to adapt to change without disrupting operations and the ability to adjust to new situations and circumstances.

• Continuous Improvement: Commitment to always finding ways to do things better.

• Agility: Ability to move quickly and easily.

• Responsiveness: Ability to adapt to change and meet new demands quickly.

• Customer Centricity: Understand customers’ needs and meet or seek to exceed their expectations by building long term relationships, adopting data-driven decision making, and engaging in continuously improving processes and methods.

• Relationship: Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.

• Empathy: Understand and share the feelings, perspectives and experiences of customers.

• Data driven; Consistently utilizing data to drive work and make informed decisions.

• Respect: is the glue that holds teams, organizations, customers together.

• Professionalism: Conducting oneself with competence, integrity, and respect in a work setting.

• Inclusivity: Embracing diversity, respecting unique identities, and fostering belonging.
  Genuineness: Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.

Functional/Technical Competencies

• Business development: Ability to identify and pursue new business opportunities, build and maintain relationships with stakeholders, and drive sales growth and revenue through PESTEL and other environmental analysis tools.
• Credit/financing analysis: Ability to evaluate credit applications, assess borrower creditworthiness, and structure financing solutions that balance risk and return, while adhering to credit policies and procedures.
• Relationship management: Ability to build and maintain strong relationship with customers to ensure their satisfaction and loyalty.
• Customer data analysis and interpretation: Ability to collect, analyze and interpret data related to customer behavior, preference, trend… and consult customers on their business for cross-selling and upselling.
• Branch operations management: Ability to manage the day-to-day activities of a branch, ensuring efficient and effective operations, customer satisfaction, and financial performance. i.e. collection, payment, account opening, cash management
• Banking business acumen: Understanding and applying knowledge of business operations, financials, and strategy to make informed decisions.

Leadership Competencies

• Result driven: ability and commitment to achieve tangible outcomes and deliver measurable results that contribute to the organization’s success

• Coaching: ability to facilitate the growth, development, and performance improvement of team members through effective guidance, feedback, and support.

• Customer insight: ability to understand and anticipate the needs, preferences, and behaviours of customers to drive business success. foster collaborations, and maintain partnerships with stakeholders to achieve common goals.

• Partnership engagement: ability to effectively build and maintain partnerships with various stakeholders to achieve shared goals.

• Service excellence mind-set: Deep commitment to deliver exceptional customer experiences and fostering a culture of service excellence.

• Risk management: Ability of leaders to identify, assess, and mitigate potential risks that could impact their organization’s objectives or operations

• Digital savviness: Ability of leaders to effectively leverage digital technologies and tools to drive innovation, efficiency, and growth within the Bank.

• Emotional intelligence (EI): ability of leaders to understand, manage, and leverage emotions both their own and those of others in order to effectively influence and inspire others.

• Decisiveness: ability to prioritize and effectively allocate resources and make investments decision to enhance accessibility and build organizational capabilities (people, process and technology)

For application please follow the link: https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1683&company=dashenbank

Job Title: Legal Clerk for Addis Ababa

Vacancy Details

Qualification

• Diploma or Level IV in a legal discipline.

Experience

• At least one (1) year experience in a legal office.

Job Summary

• Legal Clerk is responsible to provide legal support to the Legal Department through assisting the Legal Officers with administrative functions such as addressing legal queries, handling of bank legal correspondences, upgrading of the legal registers, archiving of legal documents and contracts so that the unit can meet its SLA timelines.

 Behavioral Competencies

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

• Creativity and innovation skills.

• Action oriented.

• Quality focus and attention to detail.

• Professionalism and integrity in line with Dashen Bank values.

• Good oral and written communication skills.

• Critical and analytical thinking and problem solving skills.

• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skills (internal and external customers)

• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Functional/Technical Competencies

• General understanding of legal documentation.

For application please follow the link: https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1773&company=dashenbank

Job Title: Senior Corporate Business Relationship Manager – Institutional Banking for Addis Ababa

Vacancy Details

Qualification

• Bachelor’s Degree in Business Administration, Marketing Management, Accounting/Accounting & Finance, Banking, or related field.
• Master’s Degree in Business Administration, Banking, Accounting & Finance or related field is an added advantage.
• Relevant professional qualification(s) e.g capital market or any other related certification is an added advantage.

Experience

• Minimum of nine (9) years relevant experience out of which two (2) years at middle management post.
• Proven experience working with international organizations, NGOs, government institutions, religious organizations, embassies, diplomatic missions, or similar entities, with a demonstrated ability to originate and manage relationships within these sectors. This includes a strong track record of acquiring new clients, growing deposit and foreign currency portfolios, and meeting performance targets (KPIs) aligned with business expansion objectives

Job Summary

• The Senior Corporate Business Relationship Manager is responsible for developing, managing, and growing a portfolio of institutional clients, including International Organizations, Non-Governmental Organizations (NGOs), and the Diplomatic Community. The role focuses on building long-term, value-driven relationships by delivering tailored financial solutions, driving cross-selling opportunities, and positioning the Bank as a trusted financial partner.
• The Relationship Manger is expected to proactively originate new business, deepen client relationships through structured engagement and advisory, and ensure high service quality and retention. The role requires strong market insight, relationship management capabilities, and the ability to provide strategic financial advice that supports clients’ objectives while contributing to the Bank’s growth.

 Behavioral Competencies

• Collaboration: Encompasses a range of behaviors, including effective communication, teamwork, dependability, and engagement.
• Team Work: Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.
• Engagement: Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank’s platform, culture, CSR initiatives, training programs, and, most importantly, the organization’s mission, vision, and values.
• Communication: Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.
• Adaptability: Ability to adapt to change without disrupting operations and the ability to adjust to new situations and circumstances.
• Continuous Improvement: Commitment to always finding ways to do things better.
• Agility: Ability to move quickly and easily.
• Responsiveness: Ability to adapt to change and meet new demands quickly.
• Customer Centricity: Understand customers’ needs and meet or seek to exceed their expectations by building long term relationships, adopting data-driven decision making, and engaging in continuously improving processes and methods.
• Relationship: Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.
• Empathy: Understand and share the feelings, perspectives and experiences of customers.
• Data driven; Consistently utilizing data to drive work and make informed decisions.
• Respect: is the glue that holds teams, organizations, customers together.
• Professionalism: Conducting oneself with competence, integrity, and respect in a work setting.
• Inclusivity: Embracing diversity, respecting unique identities, and fostering belonging.
• Genuineness: Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.

Functional/Technical Competencies

• Business development: Ability to identify and pursue new business opportunities, build and maintain relationships with stakeholders, and drive sales growth and revenue through PESTEL and other environmental analysis tools.
• Credit/financing analysis: Ability to evaluate credit applications, assess borrower creditworthiness, and structure financing solutions that balance risk and return, while adhering to credit policies and procedures.
• Relationship management: Ability to build and maintain strong relationship with customers to ensure their satisfaction and loyalty.
• Customer data analysis and interpretation: Ability to collect, analyze and interpret data related to customer behavior, preference, trend… and consult customers on their business for cross-selling and upselling.
• Credit monitoring & follow-up: Ability to proactively monitor credit exposures, identify potential risks, and take timely action to mitigate losses, while maintaining strong relationships with borrowers.

Leadership Competencies

• Result driven: The ability and commitment to achieve tangible outcomes and deliver measurable results that contribute to the organization’s success

• Coaching: The ability to facilitate the growth, development, and performance improvement of team members through effective guidance, feedback, and support.

• Customer insight: The ability to understand and anticipate the needs, preferences, and behaviours of customers to drive business success. foster collaborations, and maintain partnerships with stakeholders to achieve common goals.

• Partnership engagement: The ability to effectively build and maintain partnerships with various stakeholders to achieve shared goals.

• Service excellence mind-set: Deep commitment to deliver exceptional customer experiences and fostering a culture of service excellence.

• Risk management: ability of leaders to identify, assess, and mitigate potential risks that could impact their organization’s objectives or operations.

• Digital savviness: ability of leaders to effectively leverage digital technologies and tools to drive innovation, efficiency, and growth within the Bank.

• Emotional Intelligence (EI): ability of leaders to understand, manage, and leverage emotions both their own and those of others in order to effectively influence and inspire others.

• Decisiveness: ability to prioritize and effectively allocate resources and make investments decision to enhance accessibility and build organizational capabilities (people, process and technology

For application please follow the link: https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1775&company=dashenbank

Job Title: Manager, Safety and Security – City for Addis Ababa

Vacancy Details

Qualification

• BA Degree from Police or Military College

• Professional certifications such as Certified Safety Professional (CSP) or equivalent, are advantageous.

Experience

• Minimum of Eight (8) years relevant experience out of which two (2) years at middle or line management post.

Job Summary

• Manager, Safety & Security – City supervises and coordinates the security operations and activities in the physical assets of the Bank found in A.A city or near to A.A city banks. The role holder ensures that the safety and security of the Bank’s holdings is maintained and assigns, directs and controls security personnel of the Bank.

 Behavioral Competencies

• Leadership and people management including performance management, coaching & mentoring.

• Demonstrated business acumen – able to create strategy and actions that impact business success.

• High-level interpersonal and cross-cultural skills, including ability to build consensus, alliances and collaborative relationships with sensitivity to diversity/inclusion.

• Creativity and innovation skills, with ability to use technology and other modern tools to drive decision making and implementation.

• Strategic thinking and decision making- ability to consider emerging trends/developments and long-term opportunities for Dashen Bank.

• Professionalism and integrity in line with Dashen Bank values.

• High-level oral and written communication skills.

• Critical and analytical thinking and problem solving skills

• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skills (internal and external customers)

• Risk awareness and focus- demonstrates understanding of risk management practices, standards and regulatory requirements

• Effective stakeholder management.

Functional/Technical Competencies

• Proven knowledge of safety and security regulations, standards, and best practices applicable to the industry.

• Strong analytical skills with the ability to assess Safety & Security risks, develop strategies, and make sound decisions under pressure.

• Excellent communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders at all levels of the Bank.

• Experience in crisis management, emergency response, and incident investigation.

• Proficiency in Microsoft Office Suite and familiarity with security management software systems.

• Familiarity with integrating various security systems such as access control, video surveillance, intrusion detection, and alarm systems into a cohesive and centralized security infrastructure.

• Familiarity with CCTV systems and video analytics software for real-time monitoring, threat detection, and forensic analysis of video footage to identify security incidents and anomalies.

• Experience in logistics

Behavioral Competencies

• Leadership and people management including performance management, coaching & mentoring.

• Demonstrated business acumen – able to create strategy and actions that impact business success.

• High-level interpersonal and cross-cultural skills, including ability to build consensus, alliances and collaborative relationships with sensitivity to diversity/inclusion.

• Creativity and innovation skills, with ability to use technology and other modern tools to drive decision making and implementation.

• Strategic thinking and decision making- ability to consider emerging trends/developments and long-term opportunities for Dashen Bank.

• Professionalism and integrity in line with Dashen Bank values.

• High-level oral and written communication skills.

• Critical and analytical thinking and problem solving skills

• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skills (internal and external customers)

• Risk awareness and focus- demonstrates understanding of risk management practices, standards and regulatory requirements

• Effective stakeholder management.

For application please follow the link: https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1736&company=dashenbank

Job Title: Auto Mechanic – Procurement Officer for Addis Ababa

Vacancy Details

Qualification

• Bachelor’s Degree in Business Administration/ Logistics Management/ Property Management/ Purchasing & Supplies Management or other related fields

• Relevant professional qualifications and certifications is an added advantage.

Experience

• At least Four (4) years’ post qualification experience in a similar role

Job Summary

• The Procurement Officer will assist in the implementation of activities related to procurement as per the approved policies, procedures and guidelines. The job holder will prepare purchase analysis sheet with cost estimate, revise short listed companies for effective procurement; invites assess, and award/recommend supplier tenders, bids, quotations, and proposals; and maintains a consistent approach towards all sourcing, purchasing and tendering activity.

 Behavioral Competencies

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

• Creativity and innovation skills.

• Action oriented.

• Quality focus and attention to detail.

• Professionalism and integrity in line with Dashen Bank values.

• Good oral and written communication skills.

• Critical and analytical thinking and problem solving skills.

• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skills (internal and external customers).

• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Functional/Technical Competencies

• Experience in tender preparation and evaluation

• Procurement planning skills.

• Thorough understanding of procurement laws and procedures.

• Skills in developing Service Level Agreements.

• Knowledge and experience in demand and supply system and best procurement practices.

• Knowledge and effective application of all procurement and relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

For application please follow the link: https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1740&company=dashenbank