DB/ Vacancy-0223/24 – Senior Customer Service Officer – Cash I for Adaba Branch
Job Title:Senior Customer Service Officer – Cash I for Adaba Branch
Qualification
- Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields
Experience
At least four (4) years of banking experience
Job Summary
- The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
Required Competencies
Required Behavioral Competency
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Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
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Creativity and innovation skills.
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Action oriented.
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Quality focus and attention to detail.
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Professionalism and integrity in line with Dashen Bank values.
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Good oral and written communication skills.
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Critical and analytical thinking and problem solving skills.
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Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
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Good customer relationship management skills (internal and external customers).
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Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
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Understands the basic mechanisms of general financial products and services.
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Good knowledge of Bank’s accounting and procedures.
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Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
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Excellent command of Microsoft Excel and good command of Microsoft Visio.
