DB/ Vacancy 0240/24 – Senior Customer Service Officer – Cash I Firagezegn IFB Branch
Job Title: Senior Customer Service Officer – Cash I Firagezegn IFB Branch
Qualification
Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields
Experience
Minimum of four (4) years relevant experience.
Job Summary
- The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
Required Competencies
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Required Behavioral Competency
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Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
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Creativity and innovation skills.
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Action oriented.
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Quality focus and attention to detail.
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Professionalism and integrity in line with Dashen Bank values.
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Good oral and written communication skills.
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Critical and analytical thinking and problem solving skills.
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Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
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Good customer relationship management skills (internal and external customers).
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Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
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Technical experience in Human Resources and/or Business Administration
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Knowledge of best and current HR practices and approaches.
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Knowledge of various interview techniques and evaluation methods and how to maximize their use.
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Knowledge and understanding of appropriate employment branding and marketing tools, methods and approaches; and ability to measure effectiveness and reach.
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A keen understanding of the differences between various roles within organizations.
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Proficient in the use of social media, Applicant Tracking Systems (ATS), job boards, CV databases and interview techniques
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