DB/ Vacancy-0306/24 – Customer Service Manager I for Shay-Bench Branch
Job Title: Customer Service Manager I for Shay-Bench Branch
Qualification
- Bachelor Degree in a business related field e.g. Accounting, Management, Economics, Business Administration
Experience
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Minimum of Six (6) years Banking Experience
Job Summary
- The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Required Competencies
- Required Behavioral Competency
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Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
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Creativity and innovation skill
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Action oriented
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Quality focus and attention to detail
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Professionalism and integrity in line with Dashen Bank Values
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Good oral and written communication skills
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Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
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Good customer relationship management skill (internal & external)
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Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
- Required Technical Competency
- Understands the basic mechanisms of general financial products and services.
- Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
- Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Ability to respond to basic client enquires and instructions and the capability of advising and resolving most issues and requests.
- Project management skills.
