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DB/ Vacancy- 0362/24 – Customer Service Manager I for Siltana Branch

Job Title: Customer Service Manager I for Siltana Branch 

Qualification

  • Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Experience

Minimum of Six (6) years banking experience

Job Summary

  • The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Required Competencies

    • Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
    • Creativity and innovation skill 
    • Action oriented 
    • Quality focus and attention to detail 
    • Professionalism and integrity in line with Dashen Bank Values 
    • Good oral and written communication skills 
    • Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
    • Good customer relationship management skill (internal & external) 
    • Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
  • Required Technical Competency

  • Understands the basic mechanisms of general financial products and services.

  • Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

  • Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

  • Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

  • Project management skills

For application please follow the link : https://ethiojobs.net/job/ZvZ90Bd6sC-customer-service-manager-i-for-siltana-branch

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