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What are the financial services Dashen Bank provides in collaboration with Ethio-Telecom?
  • Telebirr Mela: (Micro Credit) enables customers to borrow money for any transaction or withdrawal of 2,000.00 per day, 5,000 per week, and 10,000.00 per month as credit limits
  • Telebirr Endekise: (Overdraft Service) permits users to borrow up to ETB 2,000.00 for an emergency transaction.
  • Telebirr Sanduk: (Micro Saving) provides micro saving services to customers.
How can I open an account if I am not an Ethiopian resident?
  • You must first go to their respective embassies and send a letter of attorney to their representative.
  • Then representative can go to the foreign minister and obtain the original document.
  • Finally they can bring the documents and open the account after having the documents authenticated at the Document and Authentication Bureau.
How do I make school fee payments on Amole?
  • Login to Amole IB.
  • Select Bill Payment .
  • You will see school fee from the list and click on it to proceed.
  • Select source/debit account.
  • Enter PNR to search the payment.
  • An outstanding payment amount and school name will be displayed to pay.
  • School name and amount is displayed during lookup. If the information is correct, customer proceeds to payment.
  • Customer confirms the transaction through OTP and the payment will be successful.
  • Customer can download the transaction on PDF.
What is the MESMER project loan amount provided per enterprise?
Business category Credit amount in Birr
Start-ups 30,000.00
Micro 30,000.00
Small 185,000.00
Medium 300,000.00
What are the supporting documents required during MESMER project application and later appraisal?
  • Applicants are advised to prepare the following documents.
    • Residence (Kebele) ID.
    • Business license.
    • TIN certificate.
    • Evidence showing number of employees.
    • Evidence of the business presence in the area (photos).
Who is excluded from applying to MESMER project (Eligibility Criteria)?
  • Businesses that do not have valid business license.
  • Enterprises that do not meet social, environmental, and governance compliance criteria (alcohol, tobacco & drug-related businesses, weapons manufacture & war-related activities, gambling/betting, sex-related industries)
  • Enterprises using the funds for unlawful and political purposes.
  • Enterprises owned by state or parastatal actors.
  • Enterprises with undue private benefit.
  • Business situated in Addis Ababa are not eligible
Where do I apply for MESMER project?
  • Interested MSME owners can register themselves on the application portal: by following the instructions there.
  • MSMEs can also apply on the portal by visiting your nearest Dashen Bank branch.
What are the step to apply for FNPL service?
  • The customer shall maintain Dashen Bank Account.
  • Branch approves limit -Maximum of Birr 600,000.00 (Based on borrowing capacity of the customer taking 1/3rd of income).
  • Customer gets the approved spending limit and unique user ID with SMS notification.
  • Book a flight on EAL booking app (FlyGate).
  • Choose FNPL from the list of payment options, effect payment using the unique customer ID and one-time password.
  • Receive confirmation on email of the flight booking then fly.
What is the eligibility criteria to apply for Fly Now Pay Later (FNPL) service?
  • Customers shall maintain an account within Dashen Bank.
  • Customers are required to present proof of income, marriage certificate, renewed business license, commercial registration, TIN, and tax clearance.
  • Customers are required to offer acceptable collateral for the service.
  • Employed individuals or self-employed individuals are eligible to apply for the service.
What types of businesses are not considered to be halal (accepted) to use the IFBC (Sharik) service?

There are fundamental principles that businesses have to abide by if they’re interested in interest-free banking (sharik). These are:

  • The profit and loss of the business has to be proportional to the risk.
  • A business in the making money out of money industry (usurious lending) isn’t applicable.
  • A company currently in the business of Gharar (uncertainty, speculation, ignorance, deception) is prohibited.
  • Businesses in the gambling industry are also prohibited.
  • Lastly the business must invest on permissible product or services thus can’t engage in business like trading in pork or alcohol.
Is Interest-Free Banking (Sharik) meant for Muslims only?
  • No, it’s made with all consumers in mind, including those who have Sharia-compliant businesses and are griped with interest-free banking.
What if I change my phone/SIM card/network or tablet? What happens if I uninstall the Amole App?
  • Although switching the device a customer uses for Amole won’t affect the transaction, you can simply sign in to the new device using your password and username however, If you happen to change the SIM card of your device, you can visit your nearest Dashen Bank branch and register the new number. You must also provide a valid ID and passbook.
What types of cards are accepted in Dashen Banks ATM?
  • Dashen bank acquires multitude of local and international card such as debit card, VISA international card, AMEX international card, MasterCard international card, and China Union Pay international card.
What should I do if I don’t receive money but it is deducted from my account while I am using another Bank’s ATM?
  • You can either visit your nearby branch after 24 hours of transaction to make the necessary corrections or phone 6333 to inform the call center to reverse your account.
Can I deposit a foreign currency in my account?
  • Yes, through a foreign currency savings account with Dashen Bank, where savings are kept in USD, GBP, or EUR for Ethiopian residents (as well as foreign nationals of Ethiopian descent), and Hawala savings account, where customers can only withdraw in local currency and cannot convert it back into a foreign currency.
What are the foreign currencies that can be exchanged in Dashen Bank?
What should I do if my debit card is lost or stolen?
  • You can either dial 6333 and notify our Call Center to block the debit card or visit your nearest Dashen Bank branch.
Can I use Sharik cards on conventional POS and ATMs?
  • Yes, Sharik cards can be used on any of Dashen Bank ATM and POS machines.
What are the requirements for applying for different types of loans?
  • The consumer must first offer collateral depending on the type of loan. It will also be necessary for Dashen Bank to assess the type of business the customer intends to operate in. Additional paperwork required from the consumer includes a TIN number, business license, tax clearance, VAT certificate, and others, for detailed information visit your nearest branch.
How do I transfer money to another person?
  • Visit your nearby Dashen Bank branch or use Amole mobile banking to transact money.
How do I open Amole wallet account?
  • By visiting your nearest Dashen Bank branch, you can easily open Amole wallet.
How do I create Amole mobile banking?
  • You can simply create Amole banking by visiting your nearest Dashen Bank branch, You must also provide a valid ID and passbook.
How do I reset Amole mobile banking?
  • By visiting your nearest Dashen Bank branch you can simply reset your Amole mobile banking, You must also provide a valid ID and passbook.
How do I reactivate a dormant account?
  • By visiting nearest local Dashen Bank branch, you can reactivate a dormant account. You must provide a valid ID and passbook.
Is there a specific account type required to receive money through Western Union?
  • Any account can be used to receive through our IMT service
What is user ID on Amole wallet?
  • The user ID on amole wallet is the same as Amole mobile banking which is the registered name or phone number.
How do I acquire a Mastercard and what are the requirements for acquiring it?
  • You can open a Dashen Bank account and ask for the prepaid card by going to any nearby branch. Please remember to bring your travel documents, including your passport, visa, and airplane ticket.
How do I open a savings account?
  • Simply visit our nearby branch. You must bring a passport-sized photo (or two photos if a passbook is needed), a renewed ID or passport, and a minimum initial deposit of birr 50.00 to start a savings account.
How do I get DubeAle credit?
  • You can receive up to birr 700,000.00 based on your credit score by visiting your closest branch and downloading the app in advance. You must also be over the age of 18.
  • For employees you must provide a letter from your immediate supervisor which will used as proof of employment
  • For business owners you must first provide TIN, trade license, business registration, and others.
What is Dashen Bank Prepaid International Card?
  • It is MasterCard Branded prepaid international Card issued by Dashen Bank.
What are the types of Cards available?
  • There are two types of Cards, i.e. Plastic and Virtual Cards. The plastic Card also have personalized and non-personalized Cards where the customer name can be printed or not.
What is Virtual Card?
  • It is a digital Card that is available online and don’t have a physical form.
What is the purpose of Virtual Card?
  • It is used to carry out e-commerce transactions.
How can I apply for the Card?
  • You can visit Dashen Bank Forex Bureaus or the nearest Branches.
What are the eligibility criteria to get the Card?
  • First, you need to open Bank account at any of Dashen Branches. Then, you shall bring valid Passport, valid visa, and valid flight ticket.
Is it a must to open a foreign currency Bank account to get the Card?
  • No, it is not a must to have a foreign currency Bank account.
What if I don’t have a travel plan, Can I get the Card?
  • Yes, but only if you have foreign currency account as per NBE eligibility criteria.
Can I get both plastic and Virtual Cards?
  • Yes, you can have both Plastic and Virtual Cards.

What if I don’t want my name printed on the Card?
  • You still have an alternative Non-personalized Card and all other functionalities are the same with that of personalized Card.

Can I get both personalized and non-personalized Card?
  • No, you can only have one plastic Card.

Where Can I use my plastic Card?
  • You can use your Card on E-commerce, ATMs and POS machines where MasterCard is accepted.

How Can I get the PIN for my Card?
Can I use the Card to pay for online purchases while I am in Ethiopia?
  • Yes, but you shall download the transaction receipt for future needs or queries.

What is needed to perform e-commerce transactions?
  • You need to enter the Card number, expiry date, and Card verification value
How Can I get the Card number and expiry date of my Card?
  • You can get it on the face of the plastic Card. If it is virtual Card, you can download your Card detail from the Cardholder portal.

How can I get my Card verification value?
  • You can get it at the back of your Card. If it is virtual Card, you can download your Card detail from the Cardholder portal.

How long can I use my Card?
  • You can use the Card until the expiry date.
When is the Card expiry date?
  • The Card expires after two years of its issuance.

Is e-mail address mandatory to request for the Card?
  • Yes, a valid e-mail address is required as the Card management is through self-service portal.

What is the currency for my transactions?
  • United States Dollar is the currency of the Card and every transaction is effected with USD.
What are the maximum and minimum transaction amounts?
  • You can withdraw up to USD 400 from ATMs and up to available balance using POS and e-commerce. The minimum transaction amount is USD 1.

What do I have to do when my Card is lost or stolen?
  • You can block/unblock your Card whenever you want using the Cardholder portal you used to set your PIN or visit Dashen Branches/Forex Bureaus or call to our 24/7 Contact Center through 6333.

How is my Card protected?
  • Your Card is protected with PIN on ATMs and POS machines, and with OTP on E-commerce sites.

What is OTP and what it is used for?
  • It is a onetime password sent to your registered mobile number or e-mail. It is used to authorize your transactions. Unless you enter the OTP on the space provided, the transaction will not be executed.

Can I use my Card in Ethiopia?
  • Yes, the Card works locally and internationally where MasterCard is accepted.
What is contactless Card?
  • It is a type of Card where you are not required to put the Card in ATM or POS machine to withdraw or make transactions. You can simple tap the ATM or POS machine with Card and process your transaction.

Does the Card support contactless transactions?
  • Yes, it is dual interface where you can carry out contact or contactless transactions.

Do I have to enter my PIN for all contactless transactions?
  • No, PIN is not required for transactions below USD 50.

Is contactless payment safe?
  • Contactless payments provide secure encryption technology and Zero Liability Protection and are as safe as your regular card.
How can I get a replacement card?
  • You can visit the nearest Forex Bureaus or Branches.
How Can I see my balance?
  • You will receive an e-mail with your remaining balance whenever you carry out transactions or you can login to the Cardholder portal to see.

How can I check my previous transactions and get statement?
  • You can login to the Cardholder portal and download your transaction statement with date range.

What if my Cardholder portal access gets locked out?
  • You shall call to our Contact Center to get unlocked.
What can I do with my remaining balance after my trip?
  • You can reuse the balance in the Card whenever you have another trip before the Card expires or you can use it to transact on e-commerce sites or local ATMs and POS machines. In addition, you can apply for the refund of the remaining balance.

Is the Card reloadable?
  • Yes, balance can be reloaded on the Card up until the expiry date.

Is it in USD that the remaining balance can be refunded?
  • No, the remaining balance can be refunded to your Bank account after the USD balance is converted to ETB using the prevailing exchange rate. However, if the Card was loaded from your FCY Bank account initially, the refund will take place in USD to your account.

How can I raise my Card dispute?
  • You can call to Contact Center through 6333.

What is the maximum date to raise Card disputes?
  • You shall raise your dispute within 90 days of the transaction execution.

How can I secure my Card from fraud?
  • You shall not expose your PIN to others and you shall keep your Card and your Cardholder portal credential safe with you. In addition, you shall due care while using your Card on unknown websites.

What is the function of Amole?
  • Transferring and receiving money
  • Checking balance
  • Purchasing air time data package
  • DSTV Payment
  • Purchasing airplane ticket
  • Transaction service
Where is Dashen Bank’s Headquarters located?

In front of the National Bank of Ethiopia

What is Dashen Bank free call number?


How many districts does Dashen Bank have?

12 (4 in Addis Ababa and 8 outline Addis Ababa)

How can I download Amole App?
  • You can Download Amole Wallet for Android Devices such as Samsung, LG, Sony, Huawei, Tecno, etc…; by clicking on this link.
  • You can Download Amole Wallet for iOS Devices such as iPhones and iPad by clicking on this link.
What is the swift code of Dashen Bank?


What are the types of cards issued by Dashen Bank?
  • American Express Gold Card
  • American Express Green Card
How can I register to start using Amole banking services?
  • Dial *996#
  • Go to your nearest Branch
How can I get information on Dashen Bank’s loan service?

Visit our website: or visit your nearby branch of Dashen Bank.

What is the phone number for Dashen Bank’s Contact Center?

+251 115 18 3091 or 6333

How many branches does Dashen Bank have?

800+ Branches (As of March 30, 2023)