Frequently Asked Questions

Yes, you can have both Plastic and Virtual Cards.

You still have an alternative Non-personalized Card and all other functionalities are the same with that of personalized Card.

No, you can only have one plastic Card.

You can use your Card on E-commerce, ATMs and POS machines where MasterCard is accepted.

You can set your own PIN through Cardholder portal using the below URL. https://mea.cardholder.mastercard.com/mpts/eis/app

Yes, but you shall download the transaction receipt for future needs or queries.

You can get it on the face of the plastic Card. If it is virtual Card, you can download your Card detail from the Cardholder portal.

You can get it at the back of your Card. If it is virtual Card, you can download your Card detail from the Cardholder portal.

The Card expires after two years of its issuance.

Yes, a valid e-mail address is required as the Card management is through self-service portal.

You can withdraw up to USD 400 from ATMs and up to available balance using POS and e-commerce. The minimum transaction amount is USD 1.

You can block/unblock your Card whenever you want using the Cardholder portal you used to set your PIN or visit Dashen Branches/Forex Bureaus or call to our 24/7 Contact Center through 6333.

Your Card is protected with PIN on ATMs and POS machines, and with OTP on E-commerce sites.

It is a onetime password sent to your registered mobile number or e-mail. It is used to authorize your transactions. Unless you enter the OTP on the space provided, the transaction will not be executed.

It is a type of Card where you are not required to put the Card in ATM or POS machine to withdraw or make transactions. You can simple tap the ATM or POS machine with Card and process your transaction.

Yes, it is dual interface where you can carry out contact or contactless transactions.

No, PIN is not required for transactions below USD 50.

You will receive an e-mail with your remaining balance whenever you carry out transactions or you can login to the Cardholder portal to see.

You can login to the Cardholder portal and download your transaction statement with date range.

You can reuse the balance in the Card whenever you have another trip before the Card expires or you can use it to transact on e-commerce sites or local ATMs and POS machines. In addition, you can apply for the refund of the remaining balance.

Yes, balance can be reloaded on the Card up until the expiry date.

No, the remaining balance can be refunded to your Bank account after the USD balance is converted to ETB using the prevailing exchange rate. However, if the Card was loaded from your FCY Bank account initially, the refund will take place in USD to your account.

You can call to Contact Center through 6333.

You shall raise your dispute within 90 days of the transaction execution.

You shall not expose your PIN to others and you shall keep your Card and your Cardholder portal credential safe with you. In addition, you shall due care while using your Card on unknown websites.