Select Page

DB/ Vacancy-0309/24 – Customer Service Manager I for Goro Branch

Job Title: Customer Service Manager I for Goro Branch

Qualification

  • Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Experience

  • Minimum of Six (6) years banking experience

Job Summary

  • The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Required Competencies

  • Required Behavioral Competency
  • Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.

  •  Creativity and innovation skill 

  •  Action oriented 

  •  Quality focus and attention to detail 

  •  Professionalism and integrity in line with Dashen Bank Values 

  •  Good oral and written communication skills 

  •  Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

  •  Good customer relationship management skill (internal & external) 

  •  Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.

  • Required Technical Competency
  • Understands the basic mechanisms of general financial products and services.

  •  Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

  •  Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

  •  Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

  •  Project management skills

For application please follow the link : https://shorturl.at/kj1n3

Facebook
Twitter
YouTube
LinkedIn
Instagram
Telegram