Job Title: Core Banking Systems Support Engineer for Addis Ababa

Vacancy Details

Qualification

• Bachelor’s degree in Information Technology, Computer Science, Computer Information System, Software Engineering or any other equivalent field.

• Banking business knowledge is an added advantage

• Professional ICT qualifications such as MCSE, MTA, Oracle etc. is an added advantage.

Experience

• At least Six (6) years’ experience in supporting core banking applications

Job Summary

• The Core Banking Systems Support Engineer is responsible for establishing and maintaining the integrity of work products using configuration identification, configuration control, configuration status accounting and configuration audits of the core banking application. He/she also provides support to end users on core banking system related issues, sets up new product definitions on the system, debugs software related problems using appropriate tools and maintains change control management on all approved changes made to core banking source codes.

Functional/Technical Competencies

• Oracle, UNIX and core banking system knowledge.

• Thorough knowledge and proven experience in supporting a core banking application.

• Practical proven experience in support and troubleshooting of core banking systems, web technology (Web logic) and other programming.

• Proven experience in systems analysis, design, implementation and support using RAD tool.

• Proven knowledge of banking operations, operations in business units and business impact analysis.

• Working knowledge of at least one 4G programming language – C#, C++, Java, HTML/XML.

• Technical skills to effectively perform system administration, systems analysis, business needs analysis, troubleshooting and deliver structured solutions in a manner that consistently produces a high quality of service.

• Development experience including Menu, Version, Enquiries and Batch set-up.

• Good understanding of overall Core Banking System architecture and working mechanism.

• Working experience with CBS Live Support and Development.

Behavioral Competencies

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

• Creativity and innovation skills.

• Action oriented.

• Quality focus and attention to detail.

• Professionalism and integrity in line with Dashen Bank values.

• Good oral and written communication skills.

• Critical and analytical thinking and problem solving skills.

• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skills (internal and external customers)

• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Job Title: Senior Cloud and Core Systems Administrator for Addis Ababa

Vacancy Details

Qualification

• Bachelor’s Degree Information Technology or Computer Science or Information Systems Or Software Engineering or Related Fields

• Relevant professional qualifications and certifications will have added advantage.

Experience

• Minimum of five (5) years relevant experience

Job Summary

• Senior Cloud and Core Systems Administrator is responsible for installation, configuration, operation, maintenance and optimization of system hardware & software and related infrastructure. In addition, the role holder is responsible to ensure the availability, security and integrity of servers, applications and related infrastructures.

Functional/Technical Competencies

• Knowledge on (compute and storage) server,storage, vvirtualization & containerization technologies: Understanding of virtualization technologies (VMware, Hyper-V, AWS EC2, Docker) and cloud services (IaaS, PaaS, SaaS), including container management solutions like Docker and OpenShift, server hardware, storage systems, virtualization technologies and their configuration and management and experience with server operating systems (Linux, Windows) and storage area networks.

• Infrastructure installation and configuration: Configuring servers, storage and SAN switch etc to effectively support IT services.

• Incident and problem management: Monitoring system logs and responding to incidents, root cause analysis for recurring issues, developing and implementing preventative measures, response and remediation.

• Cloud technology: Understanding and skill to leverage various cloud services like Office 365

Behavioral Competencies

• Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.
• Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank’s platform, culture, CSR initiatives, training programs, and, most importantly, the organization’s mission, vision, and values.
• Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.
• Commitment to always finding ways to do things better.
• Ability to move quickly and easily.
• Ability to adapt to change and meet new demands quickly.
• Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.
• Understand and share the feelings, perspectives and experiences of customers.
• Consistently utilizing data to drive work and make informed decisions.
• Conducting oneself with competence, integrity, and respect in a work setting.
• Embracing diversity, respecting unique identities, and fostering belonging.
• Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.

For application please follow the link: https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1966&company=dashenbank

Job Title: Branch Business Relationship Manager – RMSME for Branches Under West Addis Ababa District

Vacancy Details

Qualification

• BA Degree in Accounting, Marketing Management, Business Administration, Banking, Finance or related Business field

Experience

• Minimum of six (6) years relevant experience

Job Summary

• The Branch Business Relationship Manager-RMSME is responsible for planning, organizing, leading, and controlling business development activities within the branch team in the assigned region.

• In addition, the job holder is be responsible for attracting, deepening and managing financial relationship to meet deposit and loans growth goals, achieve business growth for the Bank in the Retail & MSME market segment, promote and sell other products and services of the Bank to enhance value-add relationship with existing customers.

Functional/Technical Competencies

• A distinguished professional history demonstrating an in-depth understanding of Retail & MSME banking.

• Knowledge and experience in modern sales and marketing practices in financial services industry to provide visionary guidance on strategic changes to drive performance.

• Strong negotiation skills to prospect and close business.

• Networking skills to effectively leverage on relationships that will enhance customer acquisition and retention.

• Extensive banking background, including understanding credit, risk management, and compliance requirements.

• Demonstrated ability to engage and influence senior level leaders regarding key business priorities, issues and initiatives.

• Project management skills.

Leadership Competencies

• Result driven: The ability and commitment to achieve tangible outcomes and deliver measurable results that contribute to the organization’s success

• Coaching: The ability to facilitate the growth, development, and performance improvement of team members through effective guidance, feedback, and support.

• Customer insight: The ability to understand and anticipate the needs, preferences, and behaviours of customers to drive business success. foster collaborations, and maintain partnerships with stakeholders to achieve common goals.

• Partnership engagement: The ability to effectively build and maintain partnerships with various stakeholders to achieve shared goals.

• Service excellence mind-set: Deep commitment to deliver exceptional customer experiences and fostering a culture of service excellence.

• Risk management: Ability of leaders to identify, assess, and mitigate potential risks that could impact their organization’s objectives or operations.

• Digital savviness: Ability of leaders to effectively leverage digital technologies and tools to drive innovation, efficiency, and growth within the Bank.

• Emotional intelligence (EI): Ability of leaders to understand, manage, and leverage emotions both their own and those of others in order to effectively influence and inspire others.

• Decisiveness: The ability to prioritize and effectively allocate resources and make investments decision to enhance accessibility and build organizational capabilities (people, process and technology

Behavioral Competencies

• Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.

• Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank’s platform, culture, CSR initiatives, training programs, and, most importantly, the organization’s mission, vision, and values.

• Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.

• Commitment to always finding ways to do things better.

• Ability to move quickly and easily.

• Ability to adapt to change and meet new demands quickly.

• Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.

• Understand and share the feelings, perspectives and experiences of customers.

• Consistently utilizing data to drive work and make informed decisions.

• Conducting oneself with competence, integrity, and respect in a work setting.

• Embracing diversity, respecting unique identities, and fostering belonging.

• Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.

For application please follow the link: https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1927&company=dashenbank

Job Title: Customer Service Manager for Adama District

Vacancy Details

Qualification

• Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration,Information Technology or any other equivalent fields

Experience

• Minimum of six (6) years relevant experience

Job Summary

• Customer Service Manager is responsible for leading and managing all customer service functions within the Branch. This includes direct oversight of Senior Customer Service Officer (Cash) and Customer Service Officers (Maker/Checkers), ensuring operational excellence and the consistent delivery of high service standards to achieve elevated customer satisfaction levels, in support of the Bank’s growth.

Functional/Technical Competencies

• Business development: Ability to identify and pursue new business opportunities, build and maintain relationships with stakeholders, and drive sales growth and revenue through PESTEL and other environmental analysis tools.
• Credit/financing analysis: Ability to evaluate credit applications, assess borrower creditworthiness, and structure financing solutions that balance risk and return, while adhering to credit policies and procedures.
• Relationship management: Ability to build and maintain strong relationship with customers to ensure their satisfaction and loyalty.
• Customer data analysis and interpretation: Ability to collect, analyze and interpret data related to customer behavior, preference, trend… and consult customers on their business for cross-selling and upselling.
• Branch operations management: Ability to manage the day-to-day activities of a branch, ensuring efficient and effective operations, customer satisfaction, and financial performance. i.e. collection, payment, account opening, cash management
• Banking business acumen: Understanding and applying knowledge of business operations, financials, and strategy to make informed decisions.

Leadership Competencies

• Result driven: ability and commitment to achieve tangible outcomes and deliver measurable results that contribute to the organization’s success

• Coaching: ability to facilitate the growth, development, and performance improvement of team members through effective guidance, feedback, and support.

• Customer insight: ability to understand and anticipate the needs, preferences, and behaviours of customers to drive business success. foster collaborations, and maintain partnerships with stakeholders to achieve common goals.

• Partnership engagement: ability to effectively build and maintain partnerships with various stakeholders to achieve shared goals.

• Service excellence mind-set: Deep commitment to deliver exceptional customer experiences and fostering a culture of service excellence.

• Risk management: Ability of leaders to identify, assess, and mitigate potential risks that could impact their organization’s objectives or operations

• Digital savviness: Ability of leaders to effectively leverage digital technologies and tools to drive innovation, efficiency, and growth within the Bank.

• Emotional intelligence (EI): ability of leaders to understand, manage, and leverage emotions both their own and those of others in order to effectively influence and inspire others.

• Decisiveness: ability to prioritize and effectively allocate resources and make investments decision to enhance accessibility and build organizational capabilities (people, process and technology)

Behavioral Competencies

• Collaboration: Encompasses a range of behaviors, including effective communication, teamwork, dependability, and engagement

• Team Work: Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.

• Engagement: Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank’s platform, culture, CSR initiatives, training programs, and, most importantly, the organization’s mission, vision, and values.

• Communication: Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.

• Adaptability: Ability to adapt to change without disrupting operations and the ability to adjust to new situations and circumstances.

• Continuous Improvement: Commitment to always finding ways to do things better.

• Agility: Ability to move quickly and easily.

• Responsiveness: Ability to adapt to change and meet new demands quickly.

• Customer Centricity: Understand customers’ needs and meet or seek to exceed their expectations by building long term relationships, adopting data-driven decision making, and engaging in continuously improving processes and methods.

• Relationship: Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.

• Empathy: Understand and share the feelings, perspectives and experiences of customers.

• Data driven; Consistently utilizing data to drive work and make informed decisions.

• Respect: is the glue that holds teams, organizations, customers together.

• Professionalism: Conducting oneself with competence, integrity, and respect in a work setting.

• Inclusivity: Embracing diversity, respecting unique identities, and fostering belonging.
  Genuineness: Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.

For application please follow the link: https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1929&company=dashenbank

Job Title: Aerobics Trainer for Addis Ababa

Vacancy Details

Qualification

• Bachelor’s Degree in Sport Science or related fields

• Relevant professional certifications is added advantage.

Experience

• Minimum of Four (4) years relevant experience

Job Summary

• Aerobics trainer is responsible for planning, organizing, and conducting aerobic fitness classes for individual or groups of employee and creating workout routines, lead exercise sessions, and ensure the safety and well-being of participants. In addition, the role holder is responsible to guide and motivate participants in achieving their fitness and health goals through aerobic workouts.

 Behavioral Competencies

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

• Creativity and innovation skills.

• Action oriented.

• Quality focus and attention to detail.

• Professionalism and integrity in line with Dashen Bank values.

• Good oral and written communication skills.

• Critical and analytical thinking and problem solving skills.

• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skills (internal and external customers).

• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Functional/Technical Competencies

• Deep understanding of aerobic and non aerobic exercises, anatomy, nutrition, and exercise physiology.

• Excellent verbal communication and interpersonal skills to motivate and engage participants.

• Demonstrated physical fitness and the ability to perform aerobic exercises with proper form.

• Ability to modify workouts to accommodate various fitness levels and individuals with different needs or limitations.

• Maintain a professional demeanor, punctuality, and reliability.

• Ability to perform CPR or emergency first aid if necessary

• Knowledge of fitness equipment, exercise programming, and safety protocols.

For application please follow the link: https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1926&company=dashenbank

Job Title: Middleware & Application Server Administrator for Addis Ababa

Vacancy Details

Qualification

• Bachelor’s Degree in Software Engineering, Computer Science, Information System, Information Technology or any other equivalent field.

Experience

• Minimum of four (4) years relevant experience

Job Summary

• Middleware & Application Server Administrator is responsible for handling day-to-day middleware operations and maintainance.

 Behavioral Competencies

• Collaboration: Encompasses a range of behaviors, including effective communication, teamwork, dependability, and engagement

• Team Work: Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.

• Engagement: Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank’s platform, culture, CSR initiatives, training programs, and, most importantly, the organization’s mission, vision, and values.

• Communication: Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.

• Adaptability: Ability to adapt to change without disrupting operations and the ability to adjust to new situations and circumstances.

• Continuous Improvement: Commitment to always finding ways to do things better.

• Agility: Ability to move quickly and easily.

• Responsiveness: Ability to adapt to change and meet new demands quickly.

• Customer Centricity: Understand customers’ needs and meet or seek to exceed their expectations by building long term relationships, adopting data-driven decision making, and engaging in continuously improving processes and methods.

• Relationship: Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.

• Empathy: Understand and share the feelings, perspectives and experiences of customers.

• Data driven: Consistently utilizing data to drive work and make informed decisions.

• Respect: is the glue that holds teams, organizations, customers together.

• Professionalism: Conducting oneself with competence, integrity, and respect in a work setting.

• Inclusivity: Embracing diversity, respecting unique identities, and fostering belonging.

• Genuineness: Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.

Functional/Technical Competencies

• Proficiency on SQL and query optimization: Understanding SQL (Structured Query Language) and the ability to enhance the performance of database queries while writing efficient SQL statements, understanding execution plans, and applying optimization techniques such as indexing, query restructuring, and resource management to minimize response times and resource usage.

• Knowledge on database technology: Understanding the tools, techniques, and systems used to store, manage, and retrieve data efficiently, while being familiar with different types of databases (e.g., relational, NoSQL, cloud databases), database management systems (DBMS), and best practices for ensuring data integrity, security, and performance

• Knowledge of middleware technologies:Understanding software tools that act as intermediaries between different applications, systems, or services, basic skills and know how on known middleware technologies and application servers like WebLogic, WebSphere, IIS, Apache tomcat, IBM MQ, Apache HTTP.

• Database and middleware Monitoring: Ability to continuously observe and track the performance, availability, and health of a database, application servers and middleware system with the process of collecting, analyzing, and interpreting various metrics and events to ensure optimal functionality and to identify and resolve potential issues

For application please follow the link: https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1923&company=dashenbank