Job Title: Customer Service Officer- Maker/Checker for Branches under Adama District

Qualification

• Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields

Experience

• Two (2) years of relevant experience

Job Summary

• The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

• The Customer Service Officer (Checker) is responsible to check/authorize front office customer service support at the branch. S/he will handle checking/authorization of account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch in line with the policy and procedure manuals authorization limits.

Behavioral Competencies

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

• Creativity and innovation skills.

• Action oriented.

• Quality focus and attention to detail.

• Professionalism and integrity in line with Dashen Bank values.

• Good oral and written communication skills.

• Critical and analytical thinking and problem solving skills.

• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skills (internal and external customers).

• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements..

Functional/Technical Competencies

• Understands the basic mechanisms of general financial products and services.

• Good knowledge of Bank’s accounting and procedures.

• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

• Excellent command of Microsoft Office and good command of the core banking system.

For application please follow the link: https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1542&company=dashenbank

Job Title: Branch Business Manager I for FIFB -Gubre Branch

Qualification

• Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields

Experience

• Minimum of seven (7) years relevant experience out of which one (1) year in supervisory post

Job Summary

• The Branch Business Manager is primarily responsible to leading branch level growth and excellence by driving customer acquisition, sales performance, and market expansion. The role holder is responsible for effectively mobilizing and deploying resources, and implementing strategic initiatives that align with the Bank’s business goals.

Behavioral Competencies

• Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.

• Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank’s platform, culture, CSR initiatives, training programs, and, most importantly, the organization’s mission, vision, and values.

• Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.

• Commitment to always finding ways to do things better.

• Ability to move quickly and easily.

• Ability to adapt to change and meet new demands quickly.

• Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.

• Understand and share the feelings, perspectives and experiences of customers.

• Consistently utilizing data to drive work and make informed decisions.

• Conducting oneself with competence, integrity, and respect in a work setting.

• Embracing diversity, respecting unique identities, and fostering belonging.

• Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.

Functional/Technical Competencies

• Understand the basic mechanisms of general financial products and services.

• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

• Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

• Good command of Microsoft Office package.

• Good command of Core Banking System and other In house software’s

• Project management skills.

• Customer, market, and product intelligence,

Leadership Competencies

• Result driven: The ability and commitment to achieve tangible outcomes and deliver measurable results that contribute to the organization’s success

• Coaching: The ability to facilitate the growth, development, and performance improvement of team members through effective guidance, feedback, and support.

• Customer insight: The ability to understand and anticipate the needs, preferences, and behaviours of customers to drive business success. foster collaborations, and maintain partnerships with stakeholders to achieve common goals.

• Partnership engagement: The ability to effectively build and maintain partnerships with various stakeholders to achieve shared goals.

• Service excellence mind-set: Deep commitment to deliver exceptional customer experiences and fostering a culture of service excellence.

• Risk management: Ability of leaders to identify, assess, and mitigate potential risks that could impact their organization’s objectives or operations.

• Digital savviness: Ability of leaders to effectively leverage digital technologies and tools to drive innovation, efficiency, and growth within the Bank.

• Emotional intelligence (EI): Ability of leaders to understand, manage, and leverage emotions both their own and those of others in order to effectively influence and inspire others.

• Decisiveness: The ability to prioritize and effectively allocate resources and make investments decision to enhance accessibility and build organizational capabilities (people, process and technology

For application please follow the link: https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1532&company=dashenbank

Job Title: UI/UX Specialist for Addis Ababa

Qualification

• Diploma in Secretarial Science & Office Management, Management, Business Management, Accounting and Finance, Business Administration, Marketing , Information Technology, Database Administration, Hardware and Networking, or Other related fields

Experience

• At least five (5) years of relevant work experience.

Job Summary

• The Administrative Assistant is responsible for providing administrative and secretarial support to the CEO, Executive Secretary to the CEO, Chief, District Directors/Director; coordinates staff Meetings, and special events; maintains office supplies; greets visitors and answers the telephone; receives and distributes mail and correspondence; gathers data and compiles various reports; photocopies materials; maintains files; issues correspondence and promotes business for the Bank by maintaining good customer relations. He/she is also expected to facilitate the fight booking and facilitation of air ticket purchase for business related travels of the work unit’s staff.

Required Competencies

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and inte rity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and rive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relations ip management skills (internal and external customers).
• Risk awareness and focus

Functional/Technical Competencies

• Work management and prioritizing skills
• Accuracy, flexibility& reliability
• Good customer handling
• Computer Literate.

For application please follow the link https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1516 &company=dashenbank  

Job Title: UI/UX Specialist for Addis Ababa

Qualification

• A/BSC Degree in Information Technology, Computer Science, Information System, Software Engineering or other related field.

• Relevant certification (s) is an added advantage.

• Tools (Figma and Adobe illustrator ,)

•  

Experience

• Six (6) years relevant post qualification experience similar role

Job Summary

• The UI/UX Specialist is responsible to ensure that digital interfaces across the Bank’s web and mobile platforms are usable, functional, and visually appealing that aligned with user expectations and needs.

• The role holder collaborates with product managers, developers, and other stakeholders to ensure the best possible user experience aligned with the Bank’s business goals. Mentors junior and officer-level UI/UX staff, monitors emerging trends, and leads engagement with external vendors, fintechs, merchants, and other organizations to ensure seamless design integration and adoption. Oversees operational handover of designs to relevant internal teams.

Required Competencies

• Collaboration: Encompasses a range of behaviors, including effective communication, teamwork, dependability, and engagement

• Team Work: Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.

• Engagement: Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank’s platform, culture, CSR initiatives, training programs, and, most importantly, the organization’s mission, vision, and values.

• Communication: Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.

• Adaptability: Ability to adapt to change without disrupting operations and the ability to adjust to new situations and circumstances.

• Continuous Improvement: Commitment to always finding ways to do things better.

• Agility: Ability to move quickly and easily.

• Responsiveness: Ability to adapt to change and meet new demands quickly.

• Customer Centricity: Understand customers’ needs and meet or seek to exceed their expectations by building long term relationships, adopting data-driven decision making, and engaging in continuously improving processes and methods.

• Relationship: Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.

• Empathy: Understand and share the feelings, perspectives and experiences of customers.

• Data driven Consistently utilizing data to drive work and make informed decisions.

• Respect: is the glue that holds teams, organizations, customers together.

• Professionalism: Conducting oneself with competence, integrity, and respect in a work setting.

• Inclusivity: Embracing diversity, respecting unique identities, and fostering belonging.

• Genuineness: Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.

•  

Required Technical Competencies

• User research & insight generation: Ability to conduct user research, interviews, and usability tests to gather actionable insights and understand user needs, behaviors, and pain points.

• Human centered design & usability: Ability to design intuitive user experiences by ensuring ease of use, logical flow, and accessibility across digital platforms.

• Prototyping & visual design: Ability to develop interactive prototypes, wireframes, and mockups that align with the Bank’s branding and digital design guidelines.

• New product development: Ability to translate customer insights and business needs into new digital products, features, and service enhancements.

• Digital product feasibility analysis: Ability to assess the viability of proposed digital products or services by conducting comprehensive cost-benefit analyses, evaluating potential risks, returns, and alignment with the Bank’s strategic objectives

• Interaction design: Define and optimize user interactions, including micro-interactions, behavior patterns, and user feedback mechanisms in digital products.

• Information architecture: Design and organize the structure, hierarchy, and navigation of content within digital products to ensure clarity and usability.

For application please follow the link : https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1519&company=dashenbank

Job Title: Digital Product Development Specialist – Retail & MSME

Qualification

• Bachelor’s Degree in Information Technology, Computer Science, Computer Information System, Software Engineering or any other equivalent field.

• Bachelor’s/ Master’s Degree in Economics, Accounting, Finance, Business Administration, Management is added advantage.”

Experience

• Minimum of six (6) years relevant experience

Job Summary

• Digital Product Development Specialist – Retail & MSME is responsible for developing and enhancing digital products designed for Retail and MSME banking, ensuring they align with evolving customer needs. This role involves evaluating digital product proposals from external vendors, ensuring they meet the bank’s objectives and quality standards. In addition, the role holder is responsible for managing digital product portfolio, conducts market research and competitive analysis to identify trends, and tracks product performance, providing data-driven recommendations for continuous improvement.

Required Competencies

• Foster a collaborative environment where team members share strengths and expertise, and support each other to achieve common goals.

• Actively participate in team initiatives, projects, and the Bank’s mission, vision, and values.

• Clearly and effectively exchange information and ideas, ensuring a shared understanding among stakeholders.

• Build and maintain strong relationships with internal and external partners.

• Commitment to finding better ways to do things, driving innovation, and improving processes and products.

• Embrace a growth mindset and encourage creative problem-solving.

• Ability to move quickly, adapt to change, and meet new demands in a fast-paced environment.

• Demonstrate flexibility and resilience in the face of challenges.

• Understand and share the feelings, perspectives, and experiences of customers to design solutions that truly meet their needs.

• Prioritize customer satisfaction and loyalty in all product development efforts.

• Consistently use data and analytics to inform decisions, measure performance, and drive improvements.

• Balance qualitative insights with quantitative analysis for well-rounded decision-making.

Required Technical Competencies

• Proven experience working across teams to develop innovative ideas and products, leveraging diverse expertise to achieve business goals.

• Strong understanding of the Bank’s clients, their needs, and how to design digital solutions that enhance their experiences.

• Keen awareness of industry trends, emerging technologies, and market dynamics, with the ability to translate these into actionable strategies for the Bank.

• Solid knowledge of banking regulations and compliance requirements, ensuring all digital products meet legal and operational standards.

• Strong IT skills and familiarity with digital advancements, including programming, coding, and software development methodologies.

• Proficiency in agile and iterative development practices to deliver high-quality digital solutions.

• Understanding of UX/UI design principles and user-centered design to create intuitive and engaging digital experiences.

• Ability to analyze complex problems, evaluate multiple solutions, and make data-driven decisions.

• Strong logical thinking skills to structure ideas, identify root causes, and develop innovative solutions.

• A proactive approach to addressing challenges and optimizing product performance

For application please follow the link : https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1117&company=dashenbank

የስራ መደብ መጠሪያ፡ ቫን ሹፌር (Van Driver)

ተፈላጊ የትምህርት ደረጃ

• በቀድሞው 12ኛ ክፍል ያጠናቀቀ/ያጠናቀቀች ወይም በአዲሱ 10ኛ/ 10+1 ክፍል ያጠናቀቀ/ያጠናቀቀች
• ደረጃ 4/ደረጃ 3 መንጃ ፈቃድ ወይንም ህዝብ 1/ ህዝብ 2 መንጃ ፈቃድ ያለው/ያላት

ተፈላጊ የስራ ልምድ

• አራት(4) ዓመት የስራ ልምድ ያለው/ያላት

የስራ መዘርዝር

• ገንዘብ ከ ቅርንጫፍ ባንከ/የውጭ ምንዛሪ ቢሮዎች ወደ ትሬዥሪ ፤ ከትሬዥሪ ወደ ቅርንጫፍ ባንኮች/ ብሄራዊ ባንክ/ ኤቲኤም ማሽኖች/ የውጭ ምንዛሪ ባንኮች/ ወይም ወደ ተለያዩ ድርጅቶችና መ/ቤቶች መላክ እና መቀበል

ተፈላጊ ባህሪያዊ ብቃትና መገለጫ

• የባንኩን እሴቶች መረዳት፣ ማክበር እና መተግበር
• የስራ ተነሳሽነት፣ ትጋት እና እቅዶችን ለማሳካት በትብብር መንፈስ መስራት
• ስራን በጥራት እና በቅልጥፍና መከወን
• ሃላፊንትን በአግባቡ መወጣት
• ቀናነት እና ታዛዥነት

የስራ ቦታ

• ዋና መስሪያ ቤት፣ አዲስ አበባ

For application please follow the link : https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1391&company=dashenbank