Job Title:  Customer Service Manager I for Limu Genet  Branch

Qualification

• Bachelor Degree in a business related field e.g. Accounting, Management, Economics, Business Administration

Experience

• Minimum of Six (6) years  Banking Experience 

Job Summary

• The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Required Competencies

• Required Behavioral and leadership Competency
  

• Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.

• Creativity and innovation skill 

• Action oriented 

• Quality focus and attention to detail 

• Professionalism and integrity in line with Dashen Bank Values 

• Good oral and written communication skills 

• Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skill (internal & external) 

• Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.

• Required Technical Competency
• Understands the basic mechanisms of general financial products and services. 
• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
• Good  knowledge  and  effective  application  of  all  relevant  banking  policies, processes, procedures and guidelines  to consistently achieve required compliance standards or benchmarks.
• Ability  to  respond  to  basic  client  enquires and  instructions  and  the  capability  of advising and resolving most issues and requests.
• Project management skills.

For application please follow the link : https://shorturl.at/CYii4